Words make a difference

Image courtesy of Stuart Miles at freedigitalphotos.net

Image courtesy of Stuart Miles at freedigitalphotos.net

How you phrase things with your employer is very important.  If you chose the right words it can motivate instead of deflate.  Always think about how the information will be received before you send it.

When problems arise, focus on solutions instead of complaining.  It is easy to complain or blame, but that usually doesn’t end with a workable solution.  Instead focus on the expected outcome, then make a plan to reach it.

Listen closely.  In fact, rephrase what you have heard.  It will show that you are listening and understanding.  Many people instead of listening are planning their response while the other person is talking.  Just listen.

Be helpful.  As Zig Ziglar always said, “You can have everything you want if you just help enough people get what they want.”  Some good words to use in this situation is “How can I help?”

Could you share some other words in the comments section that would make a difference?

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